Insurance and Credit Policy

Insurance and credit policies for our delivery partners

We strive to maintain accurate and up-to-date information regarding the insurance policies with various delivery partners. However, we do not guarantee the completeness or accuracy of the information. The policies outlined below are subject to change. Customers are encouraged to request confirmation of specific terms.

General insurance policy conditions

Coverage details

Insurance provider relationship

  • Postfin does not act as the insurer and does not have a direct relationship with any insurance provider.

  • The insurance coverage is an add-on service offered by our delivery partners, who have their own specific requirements and conditions for insurance eligibility.

  • Customers must adhere to each partner’s policies to ensure coverage applies.

Maximum insurable amount

  • Each delivery partner has a different maximum insurable amount for shipments.

  • Coverage cannot exceed these limits, or special arrangements may need to be made for higher-value items.

Automatic coverage

  • Each delivery partner offers automatic insurance coverage for shipments up to a specified value at no additional cost.

  • Insurance exclusions are still applicable to the automatic coverage offered by our delivery partners.

  • This amount varies between partners, and any shipments exceeding the automatic coverage limit will require additional insurance to be specified on a per-waybill basis.

Conditions to apply to

  • Parcels must be packaged to withstand the normal rigours of transportation. It is the responsibility of the customer to  ensure that parcels are packed according to the specifications of the Courier. If the Courier finds the parcel to be insufficiently packaged and conclude that damage was caused due to this reason, they have the right to deny the insurance claim.

Disclaimer on insurance exclusions

  • Opting for insurance where exclusions apply will still incur an insurance cost as part of the shipping charge. Please note that reimbursement of the insurance portion will not be provided in such cases.

  • Insurance payouts may still be denied if the shipment falls under one of the coverage exclusions.

  • It is the customer’s responsibility to review the conditions and avoid opting for insurance on items for which coverage is not available.

  • Postfin and the delivery partners reserve the right to reject claims that do not meet the specified conditions

Cost relating to insurance

Insurance costs

  • The cost of insurance depends on several factors, which can vary across different delivery partners.

  • Each partner has its own fee structure and pricing for insurance, which is automatically applied based on the shipment details.

  • Costs for coverage may differ between partners, reflecting their individual terms and conditions.

Cost included in shipping rates

  • Insurance costs are included in the shipping rate displayed during the order fulfillment and shipment creation process on the Bob Go platform.

  • The insurance cost is based on the declared value entered on the Bob Go platform.

  • The declared value must represent the cost price of the item(s) being shipped

  • Insurance claims will be based on the lower of the declared value or the cost of the item(s).

Claims will not be paid on retail, market, or order values.

Delivery partner specific insurance details

Courier door-to-door

Ram

Automatic and declare coverage

  • If the value of the goods is R1,250.00 and below, then RAM will automatically assume liability (excluding hijackings) at no extra cost.

  • Insurance needs to be specified per waybill in order to claim for the value of the goods above R1,250.00.

Maximum insurable amount

  • The maximum liability of the Courier to the Client shall, to the maximum extent permitted by law, be the lesser of the insured value (as provided by the Client on the waybill), and R5,000.00.

  • The value insured is limited to a maximum of R5,000.00. This means that if the value insured is more than R5,000.00, insurance on that item will not be allowed. It will require the customer to contact Postfin directly in order to assist the merchant in arranging for special insurance with the courier. The Courier has the right to deny the request or ask a higher fee than specified above.

Disclaimer and exclusions on insurance

  • RAM’s liability for any physical loss or damage to a shipment is limited to instances of gross negligence, occurring only while the shipment is in RAM’s possession.

  • RAM will not take liability for automatic liability where hijackings are applicable.

  • RAM only offers insurance on certain types of products, provided that they meet all of the specified packaging requirements; others, due to their nature, cannot be insured and for which liability will not be accepted.

For a complete list specifying all of these, click here.

We urge customers not to ship these types of parcels with RAM.

Skynet

Automatic and declare coverage

  • If the value of the goods is R1,000.00 and below, then SkyNet will automatically assume liability at no extra cost.

  • Insurance needs to be specified per waybill in order to claim for the value of the goods above R1,000.00.

Maximum insurable amount

  • The maximum liability of the Courier to the Client shall, to the maximum extent permitted by law, be the lesser of the insured value (as provided by the Client on the waybill), and R50,000.00.

  • The value insured is limited to a maximum of R50,000.00. This means that if the value insured is more than R50,000.00, insurance on that item will not be allowed. It will require the merchant to contact Bob Go directly in order to assist the merchant in arranging for special insurance with the courier. The Courier has the right to deny the request or ask a higher fee than specified above.

Disclaimer and exclusions on insurance

  • Client must be able to prove, with reasonable satisfaction of the carrier, that the article has been lost or damaged and that such damage was caused by the carrier.

  • SkyNet will not be liable for any such loss, damage, delay, mis delivery, non-delivery, misinformation or failure to provide information caused by or resulting from Act of God and/or incidents outside of the control of the Courier.

  • SkyNet only offers insurance on certain types of products, provided that they meet all of the specified packaging requirements; others, due to their nature, cannot be insured and for which liability will not be accepted.

The list specifying all of these are outlined in section 4 of the Courier’s Terms and Conditions, to view these click here.

We urge customers not to ship these types of parcels with SkyNet.

For full details of the insurance for SkyNet, please refer section 5 of the Courier’s Terms and Conditions, to view these click here.

The Courier Guy

Automatic and declare coverage

  • If the value of the goods is R1,000.00 and below, then The Courier Guy will automatically assume liability at no extra cost.

  • Insurance needs to be specified per waybill in order to claim for the value of the goods above R1,000.00.

Maximum insurable amount

  • The maximum liability of the Courier to the Client shall, to the maximum extent permitted by law, be the lesser of the insured value (as provided by the Client on the waybill), and R30,000.00.

  • The value insured is limited to a maximum of R30,000.00. This means that if the value insured is more than R30,000.00, insurance on that item will not be allowed. It will require the merchant obtain their own insurance for shipments that requires a declared value over R30,000.00.

Disclaimer and exclusions on insurance

  • If a parcel’s volume is bigger than 1m x 1m x 1m and/or it weighs more than 50kg, The Courier Guy will not accept any liability.

  • Electronics/gadgets must be in original packaging, sealed and brand new.

  • Client must be able to prove, with reasonable satisfaction of the carrier, that the article has been lost or damaged and that such damage was caused by the carrier.

  • The Courier Guy will not take liability for cellphones and laptops (this includes the automatic liability and is applicable to hijackings).

  • The Courier Guy only offers insurance on certain types of products, provided that they meet all of the specified packaging requirements; others, due to their nature, cannot be insured and for which liability will not be accepted.

For a list specifying all of these, click here.

Additionally, the following items cannot be shipped with The Courier Guy:

  • Second-hand goods

  • Mechanical or electrical items (unless in brand-new, original packaging)

  • Antiques, arms, ammunition, animals

  • Currency, precious metals, bullion, bank notes

  • Artwork, sculptures, signage

  • Illegal substances, drugs, cannabis

  • Fresh or frozen goods, seafood, plants, edibles

  • Breakable items like glass, ceramics, basins, plastic (e.g., Perspex)

  • Liquids, jewels, valuables, precious stones, pearls

  • Furniture, wood products, solar goods, goods with running liquids

  • Motor vehicle parts, engine spares, batteries

  • Refrigerated goods, blinds, laser cut/3D products

  • Ink toners and cartridges (without prior agreement)

We urge customers not to ship these types of parcels with The Courier Guy.

Fastway

Disclaimer and exclusions on insurance

  • If the value of the goods is R1,000.00 and below, then Fastway will automatically assume liability at no extra cost.

  • Insurance needs to be specified per waybill in order to claim for the value of the goods above R1,000.00.

Maximum insurable amount

  • The maximum liability of the Courier to the Client shall, to the maximum extent permitted by law, be the lesser of the insured value (as provided by the Client on the waybill), and R1,000.00.

  • The value insured is limited to a maximum of R1,000.00. This means that if the value insured is more than R1,000.00, insurance on that item will not be allowed. It will require the merchant to contact Bob Go directly in order to assist the merchant in arranging for special insurance with the courier. The Courier has the right to deny the request or ask a higher fee than specified above.

Disclaimer and exclusions on insurance

  • If a parcel’s volume is bigger than 1m x 1m x 1m and/or it weighs more than 30kg, Fastway will not accept any liability.

  • Client must be able to prove, with reasonable satisfaction of the carrier, that the article has been lost or damaged and that such damage was caused by the carrier.

  • Fastway only offers insurance on certain types of products, provided that they meet all of the specified packaging requirements; others, due to their nature, cannot be insured and for which liability will not be accepted.

For a complete list specifying all of these, click here.

We urge customers not to ship these types of parcels with Fastway.

Pickup points

Pargo

Automatic and declare coverage

  • If the value of the goods is R1,000.00 and below, then Pargo will automatically assume liability at no extra cost.

Maximum insurable amount

  • The maximum liability of the Delivery Partner to the Client shall, to the maximum extent permitted by law, be the lesser of the insured value (as provided by the Client on the waybill), and R1,000.00.

  • The value insured is limited to a maximum of R1,000.00. This means that if the value insured is more than R1,000.00, insurance on that item will not be allowed. It will require the merchant to contact Bob Go directly in order to assist the merchant in arranging for special insurance with the courier. The Delivery Partner has the right to deny the request or ask a higher fee than specified above.

Disclaimer and exclusions on insurance

  • If a parcel’s volume is bigger than 40cm x 40cm x 40cm and/or it weighs more than 15kg, Pargo will not accept any liability.

  • Client must be able to prove, with reasonable satisfaction of the Delivery Partner, that the article has been lost or damaged and that such damage was caused by the Delivery Partner.

  • Pargo will not take liability for glassware and electronics (this includes the automatic liability and is applicable to hijackings) and is solely shipped at the Client’s risk.

  • Pargo only offers insurance on certain types of products, provided that they meet all of the specified packaging requirements; others, due to their nature, cannot be insured and for which liability will not be accepted.

The list specifying all of these are outlined in the ‘Sending a parcel’ section of the Delivery Partner’s FAQ, to view these click here.

We urge customers not to ship these types of parcels with Pargo..

How to claim

  • The Delivery Partner and Postfin must be informed of a claim within 48 hours after delivery has taken place.

  • The damaged goods must be returned to the Delivery Partner, accompanied by the original invoice reflecting the cost value of the goods.

  • All required documentation from the Delivery Partner must be completed as per their terms and conditions. This will be conveyed to merchants as soon as a claim is lodged.

  • The merchant is required to submit all documentation within 5 business days from receiving the documentation. If documents are not received within this period, the claim(s) will be forfeited.

  • The Delivery Partner will then submit the claim to their relevant insurer and provide the merchant with feedback.

  • Please note that the turnaround time for credit from the Delivery Partner is around 12-18 weeks, if approved.